{"id":7572,"date":"2021-03-04T12:57:39","date_gmt":"2021-03-04T04:57:39","guid":{"rendered":"http:\/\/www.gdc-tech.com\/?page_id=7572"},"modified":"2025-12-22T16:20:43","modified_gmt":"2025-12-22T08:20:43","slug":"rma-procedure","status":"publish","type":"page","link":"https:\/\/www.gdc-tech.com\/support\/rma-procedure\/","title":{"rendered":"RMA Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7572\" class=\"elementor elementor-7572\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1a4ae2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a1a4ae2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7e4a1b\" data-id=\"b7e4a1b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fa1752 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fa1752\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-599d1d5\" data-id=\"599d1d5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a4400e elementor-widget elementor-widget-spacer\" data-id=\"9a4400e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c180c elementor-widget elementor-widget-heading\" data-id=\"c3c180c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">RMA Procedure\u200b<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-361e2cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"361e2cf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fbf2012\" data-id=\"fbf2012\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74ceb37 elementor-widget elementor-widget-text-editor\" data-id=\"74ceb37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>GDC Technology offers a Return Merchandise Authorization (RMA) program so that we may readily serve our customers. This program ensures that your return experience will be simple and streamlined. Please follow the directions below. Once the RMA request is submitted, our customer service will be in touch with you soon after; either by phone or email, so that you may process your request with GDC Technology.<\/p><ul type=\"1\"><li>Customers in the US and Canada are requested to submit their RMAs to <a href=\"mailto:us-support@gdc-tech.com\"><span style=\"text-decoration: underline;\"><span style=\"color: #e67819; text-decoration: underline;\">us-<\/span><span style=\"color: #e67819; text-decoration: underline;\"><span style=\"color: #e67819; text-decoration: underline;\">support@gdc-tech.com<\/span><\/span><\/span><\/a>. Customers in LATAM are requested to submit their RMAs to<a href=\"mailto:latam-support@gdc-tech.com\"> <span style=\"text-decoration: underline;\"><span style=\"color: #e67819; text-decoration: underline;\">latam-support@gdc-tech.com<\/span><\/span><\/a>. Please <u>DO NOT<\/u> use the online RMA request form.<\/li><li>For customers in other regions, please fill out and submit the online RMA request form below. Fields with red asterisks (<span class=\"rmaremarkred\">*<\/span>) are required.<\/li><li>Please return using original packaging materials only. This prevents shipping damage. Please pay special attention while handling and packing GDC IMBs. Please check with GDC on IMB handling and packaging guidelines.<\/li><li>After we send you your RMA case number, we will contact you in order to determine if products should be returned.<\/li><li>Please return the products to one of\u00a0<span style=\"text-decoration: underline; color: #e67819;\"><a style=\"color: #e67819; text-decoration: underline;\" href=\"https:\/\/www.gdc-tech.com\/contact-us\/worldwide-offices\/\">GDC Technology&#8217;s office<\/a><\/span>:<p><b>Attn:<\/b>\u00a0RMA case number__________ (insert RMA case number)<\/p><\/li><\/ul><p><b>Note:<\/b><\/p><ul type=\"1\"><li>Important: RMA case number must be written visibly on the outside of the box.<\/li><li>A fee applies for all non-warranty replacements\/repairs authorized by GDC. Please contact <a href=\"https:\/\/www.gdc-tech.com\/support\/\"><span style=\"color: #e67819;\"><u>Customer Service<\/u><\/span><\/a> for further details.<\/li><li>This RMA request form is for products directly purchased from GDC Technology. If this is not applicable, please contact your local dealer\u00a0for service.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-addc7ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"addc7ab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d13958\" data-id=\"2d13958\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-add9f19 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"add9f19\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.gdc-tech.com\/english\/rmaform.php\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">RMA Request Form<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bcfc7a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bcfc7a7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5042e7d\" data-id=\"5042e7d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74a9e93 elementor-widget elementor-widget-spacer\" data-id=\"74a9e93\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RMA Procedure\u200b GDC Technology offers a Return Merchandise Authorization (RMA) program so that we may readily serve our customers. This program ensures that your return experience will be simple and streamlined. Please follow the directions below. Once the RMA request is submitted, our customer service will be in touch with you soon after; either by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7288,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7572","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/pages\/7572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/comments?post=7572"}],"version-history":[{"count":3,"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/pages\/7572\/revisions"}],"predecessor-version":[{"id":334215,"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/pages\/7572\/revisions\/334215"}],"up":[{"embeddable":true,"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/pages\/7288"}],"wp:attachment":[{"href":"https:\/\/www.gdc-tech.com\/wp-json\/wp\/v2\/media?parent=7572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}